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Tim Lister


The Atlantic Systems Guild


Patterns of Project Management: From Adrenalin junkies to Template Zombies

Tim Lister is a software consultant at the Atlantic Systems Guild, Inc., based in the New York office. He divides his time between consulting, teaching, and writing. Tim is co-author with his partner, Tom DeMarco, of the book, Waltzing With Bears: Managing Risk on Software Projects (Dorset House, 2003) that won Software Development magazine’s Jolt Award as General Computing Book of the Year for 2003-2004. Tim Lister and Tom DeMarco are also co-authors of Peopleware: Productive Projects and Teams, (Dorset House, 1999) now available in 14 languages. Tim is currently a member of the Cutter IT Trends Council. He is a member of the I.E.E.E. and the A.C.M. He is in his 20th year as a panelist for the American Arbitration Association, arbitrating disputes involving software and software services.

Rajesh Hukku

Chairman, i-flex and General Manager and Senior VP, Financial Services Global Business Unit, Oracle Corporation


The Success Journey of a Fast Growth Global Company

Rajesh Hukku is the Chairman of i-flex® solutions. He is responsible for leading the organization in key areas related to growth, and acts as a vital link between the board and the CEO. He has the executive responsibility for the organization's strategy and future direction. For his role in scripting i-flex's growth, Rajesh was conferred the prestigious Ernst & Young 'Entrepreneur of the Year Award 2002' in the Information Technology, Communications and Entertainsaat category. He is also the recipient of the renowned International Stevie Award in the 'Best Chairman' category. More recently, he was recognized as one among the Outstanding 50 Asian Americans in Business by the Asian American Business Development Center. 

Since donning the mantle of Chief Executive Officer, i-flex solutions, in 1992, Rajesh has architected the success story of the company - from a player primarily in the emerging markets, to India's first global software product company and the leading IT solutions provider to the financial services industry in the world today. 

Rajesh is also the head of Oracle's Financial Services Global Business Unit, headquartered in New York; a unit created to draw upon Oracle's global footprint and i-flex's comprehensive portfolio of products and services and domain expertise in the financial services industry, to provide integrated solutions to financial institutions around the world.

Mike Phillips

CMMI Program Manager

Software Engineering Institute


CMMI - Version 1.2 and Beyond!

Mike Phillips is the Program Manager for CMMI at the Software Engineering Institute (SEI), a position created to lead the Capability Maturity Model Integration [CMMI®] project for the SEI. He was previously responsible for Transition Enabling 
activities at the SEI. He has authored Technical Reports, Technical Notes, CMMI Columns, and various articles in addition to presenting CMMI material at conferences around the world.

Prior to his retirement as a colonel from the Air Force, he managed the $36B development program for the B-2 stealth bomber in the B-2 SPO and commanded the 4950th Test Wing at Wright-Patterson AFB, OH. In addition to his bachelor's degree in Astronautical Engineering from the Air Force Academy, Mike has masters degrees in Nuclear Engineering from Georgia Tech, in Systems Management from the University of Southern California, and in International Affairs from Salve Regina College and the Naval War College.


David West

Managing Director

Ivar Jacobson Consulting, Americas

Adopting Process One Bite at a Time

David has worked in the software development industry for over 15 years holding a variety of posts ranging from developer, team leader and architect. He managed the development of the Rational Unified Process for two years releasing four new versions of the product which including the re-architecting to conform to SPEMM, inclusion of CMMI and Agile content and a revised business modeling discipline. Prior to that role David worked, in the UK as a consultant in many organizations introducing process and tools. Customers included Barclays, Merrill Lynch, American Express and the Royal Bank of Scotland. After running the RUP team David took over responsibility of the solutions group at IBM Rational developing content, process and tool solutions in the area of enterprise architecture, CMMI, compliance, and geographically distributed development and outsourcing. This work took David into the area of industry solutions with his final role at IBM Rational as the executive responsible for the Financial Services Sector where he worked with large Finance customers such as Citicorp, ABN Amro, Fortis, Rabo Bank, LTSB and Credit Suisse. David is a published author in ORiley’s Head First Series with the book “Head First Object Oriented Analysis and Design” which recently won the 2007 Dr. Dobbs Jolt Award.

Pat O'Toole

Principal Consultant


Do’s and Don’ts of Process Improvement

Pat O’Toole is a Principal Consultant at PACT where he provides a full range of services to his process improvement clients. Pat is one of the most active SEI certified SCAMPI high maturity lead appraisers and has led appraisals spanning all maturity levels. He is an SEI Visiting Scientist and teaches the "Intro to CMMI" and "Intermediate Concepts" courses on their behalf. Pat has published over 50 articles and research papers on CMMI-related topics.

Sandra J. Baptiste

Vice President
Pershing, LLC


Maximizing Associate Potential Using The People Capability Maturity Model (PCMM)

Sandra J. Baptiste is a Vice President responsible for process improvement within Pershing, LLC, An affiliate of The Bank of New York. She has been with the firm 11 years and is the Chair of the Software Engineering Process Group (SEPG). Sandra is also a certified Project Management Professional (PMP) with over 15 years of project management experience and 8 years of process improvement experience. She has extensive knowledge and practice of Software Engineering Institute’s (SEI) - Software Capability Maturity Model (SW-CMM), People Capability Maturity Model (PCMM) and Project Management Institute (PMI) - Project Management Body of Knowledge (PMBOK) concepts. Currently Sandra is the Project Manager for the firm’s Maximizing Associate Potential / People CMM Level 3 initiative.

Ivan Handojo

Senior Quality Process Specialist
NJ Manufacturers Insurance Group


CMMI® as an Afterthought: Aligning Software Process with Business Domain in a non-CMMI World

Ivan is a Senior Quality Process Specialist at NJM Insurance, where he is involved in establishing the process framework and improvement efforts. Prior to NJM, he worked at Citigroup and Telcordia as a key contributor to corporate quality initiatives, including architecting the quantitative approach that led to the Telcordia CMM Level 5 rating. Ivan has 15+ years of experience in software engineering, and holds an MBA & MSc in Software Engineering from Carnegie Mellon University.

Jim Costello

Vice President - Process Architecture
Pershing, PPL


Automation: The Key to Successful Project Management Institutionalization

Jim has over 30 years of applications development experience in the financial services industry. He has managed applications development organizations of up to 70 with responsibility for the delivery of critical real-time functionality to the investment managers and information communications to clients and government agencies. He has an extensive background in SQA and has established application development methodologies in three companies. Jim has spent the last six years managing the process improvement effort of a large multi-national, financial services firm whose technology group of over 1000 developers has recently been assessed at CMM Level 5.


Mary Sakry


The Process Group

Making Process Improvement Work

In 1990, Mary Sakry and Neil Potter founded The Process Group. They help organizations implement project management, requirements engineering, inspections, subcontract management and process improvement. Mary is an instructor for the Introduction to CMMI course, and a lead appraiser for the SCAMPI method. Mary has been leading appraisals since 1988/1989. Mary has been working in software development, project management and software process improvement since 1976 She has an M.B.A. and a B.S. in Computer Science.

Stephen Gristock

V.P. Retail Technology, Independent Consultant



Capably Applying CMMI - With Maturity! (CMMI Best Practices)

Gristock is an authorized SCAMPI Lead Appraiser (having led in excess of 80 CMM/CMMI assessments), Introduction To CMMI Trainer and PMI PMP. He also serves as a member on both the SEI’s CMMI Change Control Board and the PMI’s OPM3 Development Team. He has led several successful CMM/CMMI based corporate initiatives and has provided process improvement consulting services in Europe, Asia and North America. He is currently leading a process improvement initiative at JPMorganChase.

Sharon Miller

Process Engineer

L3 Communications ILEX Systems Defense Systems Services Division


Decision Analysis and Resolution: Tools to Make it Work

Sharon Miller has over 30 years experience as a software process engineer, leading numerous internal software process assessments and ISO 9000 audits while with AT&T Bell Laboratories. In her current capacity with L-3 Communications, ILEX Defense Systems Services Division, she leads internal process assessments and participates as a lead process engineer on the ILEX Engineering Process Group, developing internal processes, managing their web-based engineering process, and maintaining their web-based collaborative environment. Ms. Miller supports the ILEX process training program as a course developer and instructor for a number of in-house courses, including DAR. Ms. Miller is an ASQ Certified Software Quality Engineer and a Certified Quality Auditor.

William C McKnight

Managing Director

Next Level Consultants LLC


Building a Real-time Process and Product Quality Assurance Audit Process

Will McKnight has a Bachelor’s in Computer Engineering Technology, a Masters in Organizational Psychology, and is currently enrolled in the Doctoral program at Capella University. He is an Authorized CMMI Lead Appraiser, Introduction to CMMI instructor, and a certified Project Management Professional. He has over 20 years experience in software development, the last 10 devoted to change management and process improvement. Will was the Vice President responsible for process improvement efforts while at ADP Brokerage.

Shane McGraw

SPIN Coordinator

Software Engineering Institute

CMMI on the Web

Shane McGraw is the SPIN Coordinator at the SEI. He facilitates communications among SPIN leaders and assists in the start-up of the SPINs around the world. He also analyzes data collected, builds customer profiles, and disseminates information to teams within the SEI for technical interchange.

Deen Blash

SEI Membership Coordinator

Software Engineering Institute

CMMI on the Web

Deen Blash is the Membership Coordinator at the SEI. He has worked at the SEI for more than two years providing value added development and support of customer relationships and technology transition to the software community through the SEI’s e-mail response teams.


Michael Harris


David Consulting Group


Agile and the Declaration of Interdependence: A new approach to Process Improvement Projects?

Michael Harris has 25 years of varied management experience in the computing field including periods in R&D, development, production, business and academia. Before becoming President of the David Consulting Group in January 2006, Mr. Harris was a key technology executive at Fidelity Information Services, Sanchez Computer Associates and MasterCard International. DCG’s consulting services include Software Process Improvement, IT Performance Improvement, Software measurement and Software Sizing.

Hillel Glazer

Principal & CEO

Entinex, Inc.


A Process Architecture for Agile Implementation of CMMI

Hillel Glazer is Principal & CEO of Entinex. His 24-year technology and management career includes systems, software and manufacturing engineering in the Federal and private sectors. He's an SEI-Authorized SCAMPI A, B, & C Appraiser and Instructor. He's working with the SEI and industry to make CMMI more palatable to and in line with companies using agile development. Hillel is author of CMMIFAQ.info and the agilecmmi.com blog, and is a known figure on CMMI in agile settings.

Rajesh Sahu

Software Quality Manager

Citi - Markets & Banking Technology

Some Better Practices for Mastering Project Scope while Embracing Agile Project Management

Rajesh Sahu is currently a Software Quality Manager supporting at Citi - Fixed Income, Currencies & Commodities Technology. Previously he led the IT Process Improvement group for the ICV Systems at AT&T. He has exposure to CMMi and SoX 404. He has over 13 years of experience in the Software Process Improvement, Quality Assurance, and Testing of Client-Server based applications. He has helped many organizations in deploying standards such as ISO and best practices from ISO 9004/ 15504. Rajesh has presented paper in the CSI Conference on "Expert System for selection of Engineering Materials" and is actively pursuing on migration approach from traditional waterfall methodology to Agile methodologies. Supported for successful implementation of three Agile Projects as "Trusted Advisor".

Sudhendu Das

Software Quality Manager

Citi - Markets & Banking Technology

Some Better Practices for Mastering Project Scope while Embracing Agile Project Management

Sudhendu Das is currently a Software Quality Manager supporting Global Equities Technology at Citi –Markets & Banking. Previously he led the IT Process Maturity agenda for the Corporate Systems at MetLife Insurance, JP Morgan Chase amongst others. He has used frameworks such as the CMMi/ ITIL and SoX 404. He has over ten years of experience in the Software Quality Assurance, Testing and Client-Server based development for web-based applications and for Financial ERP solutions. He has successfully facilitated/ led IT organizations towards CMMi Maturity Levels 4 and 5 and consulted for and participated in Level 5 CBA/ SCAMPI assessments. He has helped many organizations in deploying standards such as BS/ ISO/ IEEE/ MiL and best practices from ISO 9004/ 15504/ 12207, NQA and PMBoK. Sudhendu has presented papers in the SEPG Conferences/ SPINs on synergies of CMMi, Six-Sigma & Agile methodologies, and is actively pursuing Process Optimization initiatives based on Competence Management and Statistical Process Control methodologies.

Brian R. Hackerson

Technical Manager



Enabling Software Process Using Team Foundation Server

Brian Hackerson joined 3M 2006 as a Technical Manager with the Software, Electronic and Mechanical Systems (SEMS) lab, where he manages software resource, tools and process. Brian has evangelized the use of the Team Foundation Server (TFS) to enable the Agile/Scrum software development process. Prior to 3M, Brian has held a variety of technical and leadership positions in software, primarily in the healthcare industry over the past 19 years.

Patricia Mitryk

Principal Consultant

cognence, inc


Aligning CMMI and ITIL: Where am I and Which Way Should I Go

Pat Mitryk has over 19 years experience in product development, project management and engineering improvement. Ms. Mitryk began working with the SW-CMM in the early 90’s, leading and participating in more than 70 process appraisals for Bell Laboratories product groups worldwide. She became an SEI-authorized Lead Appraiser in 1999. Since then, she has helped dozens of organizations in their strategic and tactical planning toward CMMI achievement and has lead CBA IPI and SCAMPI around the world in both commercial and DOD industries. Ms. Mitryk holds an MBA degree, a PMI Certification from George Washington University, and is an SEI-authorized CMMI Instructor.


Cheryl Saar

Manager, Estimation & Metrics

Allstate Insurance Company

A Case Study on Implementing an Organizational Measurement Program

Cheryl Saar is a manager in the Estimation & Metrics (E&M) Team at Allstate Insurance, where she consults on the implementation and ongoing support of estimation and metrics processes throughout the Allstate Protection Technology organization. Ms. Saar has over twenty-five years IT experience in estimation, metrics, project and people management, software development, testing, education, and technical telephone and onsite support.

Tim Hadfield

Process Consultant

Allstate Insurance Company

A Case Study on Implementing an Organizational Measurement Program

Tim Hadfield is a process consultant on the Allstate Estimation and Metrics team. He has over 20 years of consulting experience within Allstate and with several large consulting firms developing measurement programs, performing business process reengineering, project management and system development. He received his MBA in Information Systems and MS in Software Engineering from DePaul University.

Vijendra Mishra

Quality Analyst

Satyam Computer Services Limited

Project Quality Index - A Means for Quantifying Quality

Vijendra Mishra is a graduate in Manufacturing Engineering with over 10 years of experience in Process and Quality. He is a certified Lead Assessor for ISO 9000 and has wide experience in implementation of various QMS models across various industries. He has been into Software Process Improvements for the past 2 years practicing and consulting on ISO, CMM and CMMI models in several high maturity organizations as well as several startups in nascent process improvement journey. He is currently with Satyam Computer Services Limited providing consultancy to aspiring organizations on their process improvement journey.

Rolf W. Reitzig

President and Principal Consultant

cognence, inc.


Untethered Activities - The Real Reason for Schedule Slips

Rolf W. Reitzig is the president and founder of cognence, inc. Mr. Reitzig has more than 18 years experience across multiple software engineering disciplines and has helped dozens of Fortune 500 companies improve quality, productivity and project results. cognence is a Software Engineering Institute (SEI) CMMI partner and Mr. Reitzig is a Resident Affiliate assisting the SEI in communicating the return on investment of CMMI efforts to the software development community. Mr. Reitzig speaks regularly at international conferences, seminars and user groups sponsored by the SEI as well as software engineering automation tool providers like IBM Rational and Serena. He also coaches senior managers, helping them understand the economics of process improvement and its implications on organizational change. Mr. Reitzig holds a Bachelor's degree in Computer Science and an MBA in Finance from the University of Colorado.

Larry Bernstein

Industry Research Professor

Stevens Institute of Technology

Taking Software Requirements from Hearsay to Analysis

Larry is the Industry Research Professor of Software Engineering at Stevens Institute of Technology, Hoboken, NJ. He is Director of the Quantitative Software Engineering Program and teaches Quantitative Software Engineering.  His recent book is “Trustworthy Systems Through Quantitative Software Engineering,” Lawrence Bernstein and C.M. Yuhas, Wiley, 2005.

Larry had a 35-year distinguished executive career at Bell Laboratories managing huge software projects. His systems are used worldwide. He is a Fellow of the IEEE and the Association for Computing Machinery for innovative software project management that he introduced to Bell Labs. He is on the Board of Center for National Software Studies and Director of the NJ Center for Software Engineering.  He is an active speaker on Trustworthy Software in the IEEE Computer Society DVP program, visiting a chapter monthly in the US, Canada and Mexico. He served on the Board of Governors with the IEEE Communications Society.

Robert Sarlo

Quality and Process Improvement – North America Lead


Peer Review – The Glue that Binds Process to Quality

Mr. Sarlo leads the Quality and Process Improvement (QPI) team for Accenture’s North America practice. QPI is the SEPG function for the organization; tasked with enabling the project teams to deliver high quality products and services by leveraging Accenture methodologies, industry best practices, and knowledge capital using the CMMI as a framework for process improvement. Mr. Sarlo has been with Accenture for over 11 years and was a developer and project manager before joining QPI. 


Richard Horwitz



Developing Change Agent Skills: Generating "Buy-In" at the Departmental Level

Richard Horwitz is a Manager within BearingPoint’s Business Systems Integration practice and specializes in the Pharmaceutical industry. He has over 20 years of experience in the IT field, the last several of which have been focused on IT Governance, IT Strategy and Process Improvement. Richard has extensive experience in Organizational Change Leadership and holds a Masters Degree in Information Systems from Stevens Institute of Technology.

Rob Donnellan

Managing Consultant

Q/P Management Group


Weapons of influence - Selling Your Improvement Initiative

Rob Donnellan, a senior-level management consultant with Q/P Management Group, has over 27 years of IT experience. He tackles issues such as measurement, IT Governance, IT Portfolio Management, IT diagnostics, software process excellence, and outsourcing. Rob received a B.A. from the University of Connecticut, and an M.S. in Computer Science from Rensselaer Polytechnic Institute. He has presented to numerous groups including APQC, PMI, SPIN, SIM, IQPC, IFPUG, Balanced Scorecard Collaborative, and the Australian Computer Society.

L.D. Robinson

Improvement Consultant


The Overcommitted Organization: A Proposal to Fail & Possible Ways Out

A process improvement specialist since 1999, L.D. has a passion for process and a passion for people. The field of improvement allows both passions to be indulged, while helping (hopefully!) clients become better at what they do and better at bringing out the best in their employees. L.D. firmly believes that there is always room for improvement—personally and professionally. L.D. Robinson completed an AB and MBA at Rollins College.

David Herron

IT Decisions Coaching


The Need for IT Change Management

David Herron is an acknowledged authority on Information Technology (IT) performance management. His years of experience includes helping clients to achieve greater process maturity through the use of models such as CMMI and ITIL. Possessing a strong background in the use of performance measurement, Mr. Herron has guided organization in establishing performance benchmarks and helping them to achieve measured improvements in productivity and quality. Most recently his time has been spent coaching IT leadership and project teams with managing change. Mr. Herron is an original founder of the David Consulting Group. He has authored numerous publications and books on a variety of IT related performance measurement topics.

Justin Poggioli

Senior Technical Consultant II


Convincing Management to Create and Maintain a Process

Justin Poggioli is a Technical Manager for Viecore, an IT services firm in Mahwah, NJ specializing in the delivery of complex IT solutions. His areas of expertise include high-level designs for IVR solutions, creation and integration of IVR, CTI and speech applications, and delivering those applications within budgetary and scheduling restraints. He is the Chairperson of the Viecore Unified Process, which creates and maintains process across the entire organization.



Nelson Perez

President and Principal Consultant

Sierra’s Edge, Inc


Applying Agile and Software Development Techniques to Process Development

Nelson Perez is president of Sierra’s Edge, Inc. (an SEI Partner). With over 20 years work experience, Perez has worked the entire life cycle and held numerous management and engineering positions on such high visibility programs as the B2 Stealth Bomber; NASA Space Shuttle; and Homeland Defense. He has co-authored 1 NASA-related patent and his first process improvement effort helped garner the US Air Force/TRW SOF EISE program the 21st Century Partnership Team Quality Award.

Dr. Carolyn Seaman
Associate Professor


Bridging the Gap Between Business Strategy and Software Measurement

Dr. Seaman is an Associate Professor at UMBC in Baltimore and a Scientist at the Fraunhofer Center, Maryland. Her research emphasizes software measurement, maintenance, communication, and qualitative research methods. She holds degrees in Computer Science and Mathematics from the University of Maryland, Georgia Tech, and the College of Wooster (Ohio). She has worked in the software industry as a software engineer and consultant, and has conducted most of her research in industrial and governmental settings.

Myrna Regardie
Scientist and Senior Engineer
Fraunhofer Center for Experimental Software Engineering Maryland

Bridging the Gap Between Business Strategy and Software Measurement

Ms. Regardie from the Fraunhofer Center Maryland is one of the developers of GQM+ Strategies. She has over 30 years of process improvement experience working with large cross-functional organizations, mentoring in both software and business process improvement methods and establishing metrics. As part of NASAs Software Engineering Laboratory (SEL), the founding organization of GQM, she applied and conducted software measurement research and built estimation models. She holds a BS degree in mathematics from Juniata College.

Cynthia Wise

Sr. Consultant

Process Transition International, Inc.


Practical CMMI

Cynthia Wise has 23 years experience in software management/development and process improvement. She has been a process improvement consultant since 1990 and is co-founder of Process Transition International, Inc. (PTI). While a member of the SEI's Process Program, she was Task Leader for developing the Capability Maturity Model (CMM). She is an SEI-authorized instructor of the Introduction to CMMI course. She has assisted numerous companies in their improvement efforts with facilitation, consulting, training, and appraisals.  

Rolf W. Reitzig

President and Principal Consultant

cognence, inc.


Justifying, Initiating, Establishing, and Measuring a CMMI-Based Improvement Effort

Rolf W. Reitzig is the president and founder of cognence, inc. Mr. Reitzig has more than 18 years experience across multiple software engineering disciplines and has helped dozens of Fortune 500 companies improve quality, productivity and project results. cognence is a Software Engineering Institute (SEI) CMMI partner and Mr. Reitzig is a Resident Affiliate assisting the SEI in communicating the return on investment of CMMI efforts to the software development community. Mr. Reitzig speaks regularly at international conferences, seminars and user groups sponsored by the SEI as well as software engineering automation tool providers like IBM Rational and Serena. He also coaches senior managers, helping them understand the economics of process improvement and its implications on organizational change. Mr. Reitzig holds a Bachelor's degree in Computer Science and an MBA in Finance from the University of Colorado.

Steven R. Rakitin


Software Quality Consulting, Inc.


Software Verification and Validation for Practitioners and Managers

Steve has over 30 years experience as a software engineer and software quality manager. He frequently speaks on topics related to software development and software quality at conferences worldwide. He's published several papers on the subject of software quality and a written a book titled Software Verification & Validation for Practitioners and Managers. He works with clients who are interested in improving the predictability of their development processes and the quality of their products.